Privacy policy

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  • Privacy policy

Protection of Information   

At Seur we are aware of how important the protection of information it is to our customers. To this end we have adopted, and are committed to the ongoing adoption of, a series of measures to protect the privacy and confidentiality of the customer information that we receive, store and/or process.

It is our aim to guarantee total respect for the confidentiality and privacy of all the customer information that we collect and process, in accordance with legal requirements.

For this reason Seur does not sell nor in any way commercially exploit customer information. It does not pass on customer information to third parties not involved in the relevant transaction, except where consent has been obtained in accordance with the provisions of this policy, where the applicable law requires it or when necessary for provision of a service.

The most important purpose for collecting and storing information about our customers is to ensure the efficiency, safety and speed of the shipments we transport.

Seur uses the information gathered to fulfil transport contracts and service agreements and may use some of this information to communicate with our customers in order to improve our services and better provide information about our current and future services. 

Information of a personal nature is obtained directly from the forms you use to provide us with your details, giving consent to their use. The purposes of the automated collection and handling of data are:
  • The execution and maintenance of any contractual relationships that may exist between Seur and its users and customers.
  • The execution, management, administration, expansion and improvement of the any such Services as are sought and/or accessed by users and customers.
  • The dissemination of general, technical, operational and promotional information about our products and shipping, transport and logistic services via various media, such as email, mobile telephone and standard mail. Authorisation is always sought before sending this material.
  • Internal marketing research conducted with the aim of improving our products and shipping, transport and logistic services.
Automated data collection and processing is also used to send forms seeking feedback about the web page, to which users are not obliged to respond. 

Links with other web sites   

Seur provides links to other web sites which we believe users may find of use.

The terms and conditions of the privacy and confidentiality policy are not applicable to these links and their inclusion does not imply an obligation on the part of Seur when accessing the products or services promoted or sold on them.

Security measures   

All customer information is considered as a company asset and as such we employ information security and computer protection measures to protect our systems against unauthorised access, both by external users and employees who are not legally authorised to access such information. 

With the aim of ensuring security and confidentiality of transactions, the system requires that users and/or customers are first identified and authorised by passwords when accessing services that require the entering of personal data.

In those cases where the user requests information about services or shipments or wishes to make a claim or report an incident via the appropriate forms on the Seur web site, it shall in all cases be necessary to collect that data necessary to keep the user informed about the request.

We are aware of the need to safeguard the transmission of data between Seur and its customers. For this reason all transactions are conducted over a secure server using the SSL (Secure Socket Layer) protocol, which is immediately activated upon electronic access to the service.

The secure server uses a connection which transmits information encrypted by 128-bit algorithms. This ensures that the information can only be read by the customer's computer and our server. 

Use of cookies   

Our web page uses cookies to help our users access our services. Cookies are small text files stored on the user's hard drive by a web site, which speed up and optimise the use of the web. Cookies store information about user preferences and other details in relation to a particular web site. Cookies never store data about the personal details of users.

The user can configure his or her browser to give notification when cookies are received as well as to accept or reject them. For more information consult your browser's help manual. Our cookies cannot be used to execute programmes or transmit viruses to the user's computer equipment.

What type of cookies does this website use?

This website uses third party cookies, which are managed by publicity and analysis service providers unrelated to SEUR. This section details both the third parties that can configure and access the Cookies on your device and the purposes for which the information they store is used.

These cookies could be classified as:
  • Session Cookies: these allow us to manage your browsing, for example, checking the selected language or if you have logged in with a password.
  • Analysis cookies: these are handled by us or by third parties; they allow us quantify the number of users and measure and produce statistical analysis on the use by users of the services we provide. Your browsing of our website is analysed for this, in order to improve the products or services portfolio that we offer.
  • Publicity cookies: these allow us to efficiently manage publicity spaces on our website, adapting the content they advertise to the content of the requested service or the use you make of this website. These cookies allow us to understand your browsing habits and show publicity related to your browsing profile.
The following shows the list of companies (third parties) that make use of these cookies:

Google Analytics and Display store information in the user browser, which can be recovered in subsequent visits and is used to measure and analyse website visits. The data is treated by Google as per the privacy policy of Google Analytics and Google Ads. The information they obtain is related to the number of visits received, the language, the social network in which our news is published, city or region the IP address used to access our website is assigned to, the number of new users, frequency and returning of visits, visiting time, browser or terminal used for the visit. The cookies are not installed in your device until you express your will to browse the website.

The Google cookies are used in combination with the cookies from DoubleClick, associated with the domain of doubleclickbygoogle.com to report on visits to advertising and the publicity interactions of users.

How can I disable and block cookies?

You can prevent the installation of cookies, or delete any that are already installed, through your browser settings or by means of specific applications.

You can find this information in the following support links for the major browsers:

How can I withdraw my consent?

You may withdraw your consent to our use of any cookies at any time. To do this, you must delete the cookies stored on your equipment (PC or mobile device) using your Internet browser’s settings and configurations.

However, please note that, in most cases, removing or disabling cookies may affect the functionality of our website and limit your access to certain areas or services offered through it.

IP Addresses   

An IP address is the identifier given by an internet service provider (ISP) to a device that connects to the internet. Seur receives information about the IP addresses of visitors to its web page as browsers pass it on automatically each time they open a web page. This information about IP addresses helps Seur administer its systems, control and improve security, resolve problems, optimise service and analyse traffic statistics.

Communication via email   

Seur emails marketing material about its products and and shipping, transport and logistic services to customers and users who have given their prior consent.

The user can opt out of receiving messages of this nature and can exercise this option by sending an email to this address: datos.personales@seur.net with the subject line: INFORMATION PROTECTION: NO ADVERTISING or clicking here.
 
Seur will continue using email to inform customers about the status of their transactions.

Confirmation via SMS   

Seur sends its customers messages via SMS notifying them about the service they have contracted. Seur uses various mobile telephone networks to send these messages.

Notifications are generally sent immediately however, due to the fact that this service utilises the infrastructure of third parties (mobile telephone operators, providers of SMS services, Internet), Seur is not responsible for any delays in the receipt of these messages. Nor can it guarantee that these messages will be received by the recipient. Seur is not responsible for any loss or delay, not even indirectly or in a subsidiary form.

Requests for SMS notification is at the customer's own risk. Seur does not guarantee the availability and ongoing operation of this service.

As well as notification of the status of the contracted service, Seur can send the recipient information about the origin of the message (e.g. www.seur.net), as well as a promotional message.

Messages have a delivery expiry time and it is the responsibility of the user to have a functioning mobile phone to enable their delivery.

Storage of Information   

We will store information about our clients to ensure that shipments are transported with maximum efficiency. Once the user and/or customer relationship has ended information will be stored for commercial purposes and to comply with the relevant legal obligations.

Clause on the Treatment of Data as set out in the LOPD (Spanish Data Protection Act) 15/99   

The customer and/or user guarantees the authenticity and veracity of all information provided, both when completing registration forms and at any other time, it being his or her responsibility to keep up to date all information supplied, in such as way as to reflect his or her actual situation. The user shall be responsible for any inaccurate or misleading information provided.

The customer and/or user fully consents to Seur incorporating data provided to it via its web site into files containing data of a personal nature, for which Seur shall be responsible, as well as to the processing by computer or otherwise of such data so that it may be used by Seur S.A. for financial, operational, statistical or commercial purposes, personal or otherwise, as well as for activities authorising Seur S.A. to extract and store data and marketing studies with the aim of improving our customer service in the development of services and informing the customer and/or user about our current and future shipping, transport and logistic services via the various media that are set out in the current privacy and confidentiality policy.

Users who provide their personal datgive their express consent to the possibility of these being forwarded for use to The SEUR network's integrated entities [S1]  in the sector of shipping, transport and logistic services only for the excution of the services contracted by users. Users who provide their personal data are advised that forwarding of this information takes place immediately upon it being provided to Seur S.A.

All those users whose data is processed shall freely exercise their rights to opposition, access and information, rectification and deletion of their data under the terms established in Organic Law 15/1999 for the protection of Personal Data, in accordance with legal procedure. These rights may be exercised by written communication with the reference "Protection of data"' sent to Seur S.A., Dpto. Atención al Cliente, C/ Gamonal 6, 28031 de Madrid, attaching a photocopy of the correspondent's ID card, or by email to datos.personales@seur.net with the subject line: PROTECTION OF DATA, including a copy of the correspondent's ID card or clicking here.

Acceptance of the Privacy and Confidentiality Policy   

With this notice Seur S.A., domiciled at C/ Gamonal, 6 (Madrid 28031), informs users and/or customers of its web site about its privacy and confidentiality and protection of personal data policy so that they can freely and voluntarily decide whether to provide such personal data as may be required or that may be collected via the forms and services offered by Seur S.A. on its web site.

Seur S.A reserves the right to modify the current policy to adapt it to new legislation or jurisprudence as well as the services offered on the web site.

Use of this web site implies that the user accepts SEUR S.A.'s Privacy and Confidentiality Policy.

We use our own and third party cookies in order to collect statistical information about navigation and show advertising related to their preferences, by analysing browsing activity on our website. If you continue browsing, we will assume that you accept their use. You can find out more information or how to congifure the settings here.