[{"pregunta":"What is the e-returns portal?","respuesta":"\u003Cp\u003EIf you are a business, the e-returns portal allows you to easily and quickly manage the returns of e-commerce orders directly by the recipient (24-72 hours).\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"e-returns portal\u003Cbr \/\u003E\r\nhow e-returns works\u003Cbr \/\u003E\r\nonline returns","destacar":"No destacar","id_orden":""},{"pregunta":"What is the phone number to arrange a shipment?","respuesta":"\u003Cp\u003EYou can arrange a shipment through \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/send-now\/calculate-your-shipping\u0022\u003ESEUR\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Customer Service||Send packages","palabras_clave":"phone number to arrange shipment\u003Cbr \/\u003E\r\narrange SEUR shipment by phone\u003Cbr \/\u003E\r\nnumber to send package","destacar":"No destacar","id_orden":""},{"pregunta":"Where can I view my invoices in mySEUR?","respuesta":"\u003Cp\u003EIf you have arranged a shipment on the mySEUR \u003Ca href=\u0022https:\/\/www.seur.com\/miseur\/envio-online\/calcula-tu-envio\u0022\u003Eshipping porta\u003C\/a\u003E\u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/send-now\/calculate-your-shipping\u0022\u003El\u003C\/a\u003E, you can check your shipment invoice within a maximum period of 72 hours from the shipment collection, within your shipment information in \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/my-shipments\u0022\u003EMy Shipments\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"view my invoices\u003Cbr \/\u003E\r\ndownload invoice\u003Cbr \/\u003E\r\nSEUR invoices\u003Cbr \/\u003E\r\ninvoice history","destacar":"No destacar","id_orden":""},{"pregunta":"What are the allowed dimensions and weight of packages to be sent via seur.com?","respuesta":"\u003Cul\u003E\n\u003Cli\u003ENational Shipments: Max. weight 40 kg, max. length 100 cm. L+W+H \u2264 250 cm.\u003C\/li\u003E\n\u003Cli\u003EInternational Shipments: Max. weight 31.5 kg, max. dimension 175 cm. L+(2xW)+(2xH) \u2264 300 cm.\u003C\/li\u003E\n\u003C\/ul\u003E\n\u003Cp\u003ERequest your shipment in \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/send-now\/calculate-your-shipping\u0022\u003ESend Now\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"maximum weight\u003Cbr \/\u003E\r\npermitted dimensions\u003Cbr \/\u003E\r\nmaximum package size\u003Cbr \/\u003E\r\nweight and size limits","destacar":"No destacar","id_orden":""},{"pregunta":"What goods are prohibited from transport?","respuesta":"\u003Cp\u003EThere are legal regulations regarding the transport of certain goods, and some are excluded from transport by SEUR. You can find more information \u003Ca href=\u0022https:\/\/www.seur.com\/en\/help\/special-and-forbidden-goods\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"prohibited goods\u003Cbr \/\u003E\r\nwhat cannot be sent\u003Cbr \/\u003E\r\nSEUR prohibited items","destacar":"No destacar","id_orden":""},{"pregunta":"What are the sign up benefits?","respuesta":"\u003Cp\u003EYou can register here to enjoy all the miSEUR benefits. View all your shipments as sender or recipient, automatically retrieve shipments associated with your email or mobile, receive push notifications to inform you of your shipment status, reschedule your deliveries in a few clicks, and enjoy a 10% discount on all your shipments and other exclusive promotions.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"miSEUR advantages\u003Cbr \/\u003E\r\nbenefits for registering\u003Cbr \/\u003E\r\nwhy create SEUR account","destacar":"No destacar","id_orden":""},{"pregunta":"Once I have applied for a specific offer, how can I find out the status of my application?","respuesta":"\u003Cp\u003EOnce we receive your application, it will be analyzed by the Selection department, and subsequently, if your resume matches the offer, you will be called to the corresponding selection process.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR application status\u003Cbr \/\u003E\r\nmy application\u003Cbr \/\u003E\r\njob offer tracking","destacar":"No destacar","id_orden":""},{"pregunta":"What types of insurance can I purchase for my shipment?","respuesta":"\u003Cp\u003EAll products are insured with mandatory coverage. You can add additional insurance up to \u20ac800 declared value (1% of value, min \u20ac0.10). International shipments are covered at \u20ac10\/kg (C.M.R. Law).\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"insurance for shipment\u003Cbr \/\u003E\r\ninsure a package\u003Cbr \/\u003E\r\nshipment insurance\u003Cbr \/\u003E\r\nSEUR insurance types","destacar":"No destacar","id_orden":""},{"pregunta":"What are our Shop2Shop and Shop2Home drop off at store services?","respuesta":"\u003Cul\u003E\n\u003Cli\u003EShop2Shop (Store-to-Store): Drop off your shipment at a SEUR Pickup Store for collection at another store\/locker.\u003C\/li\u003E\n\u003Cli\u003EShop2Home (Store-to-Home): Drop off your shipment at a SEUR Pickup Store for delivery to a home address.\u003C\/li\u003E\n\u003C\/ul\u003E\n","categoria":"Help you","palabras_clave":"Shop2Shop\u003Cbr \/\u003E\r\nShop2Home\u003Cbr \/\u003E\r\ndrop off at store\u003Cbr \/\u003E\r\nSEUR services","destacar":"No destacar","id_orden":""},{"pregunta":"What is the claim period and how can I track it?","respuesta":"\u003Cp\u003EThe deadlines for making a claim for damages or shortages will be 7 days from delivery (or on the delivery note if visible externally). For delays, written reservations must be sent to SEUR within 21 days of delivery. Claims must be made in writing. For breakages, keeping the packaging is essential.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"claim deadline\u003Cbr \/\u003E\r\nclaim tracking\u003Cbr \/\u003E\r\nhow do I claim\u003Cbr \/\u003E\r\ntime to claim","destacar":"No destacar","id_orden":""},{"pregunta":"What is the delivery time for a shipment made through seur.com?","respuesta":"\u003Cp\u003EYou can check the delivery times for our services available on seur.com \u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services\/national-rates\/\u0022\u003Ehere\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"delivery deadline\u003Cbr \/\u003E\r\ndelivery time\u003Cbr \/\u003E\r\nhow long does it take to arrive\u003Cbr \/\u003E\r\nshipping deadline","destacar":"No destacar","id_orden":""},{"pregunta":"I don\u0026#039;t have the locker \/ opening code \/ PIN","respuesta":"\u003Cp\u003EIf we have directed your shipment to a locker, you\u0027ll receive an email or SMS with the opening PIN as soon as it\u0027s deposited. Please check your email (including your spam folder). If you haven\u0027t received your opening PIN, log in to miSEUR, register, and enter the shipment details you\u0027ll find the opening key there.\u003C\/p\u003E\n","categoria":"SEUR Pickup Points||Customer Service||Receive shipments","palabras_clave":"locker code\u003Cbr \/\u003E\r\nlocker PIN\u003Cbr \/\u003E\r\nget opening code\u003Cbr \/\u003E\r\nI don\u0026#039;t have the locker code","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"How do I send a package to the Balearic\/Canary Islands?","respuesta":"\u003Cp\u003EConsult all the information related to island transport for shipping to the Balearic Islands and for shipping to the Canary Islands \u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services\/national-transport\/insular-shipping\/\u0022\u003Ehere\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"shipment to island\u003Cbr \/\u003E\r\npackage to Canary Islands\u003Cbr \/\u003E\r\npackage to Balearic Islands\u003Cbr \/\u003E\r\nisland shipment","destacar":"No destacar","id_orden":""},{"pregunta":"How can I change my password?","respuesta":"\u003Cp\u003EYou can change your password within the personal data page in your mySEUR profile.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"change password\u003Cbr \/\u003E\r\nrecover password\u003Cbr \/\u003E\r\nI forgot my miSEUR password","destacar":"No destacar","id_orden":""},{"pregunta":"For what type of shipments must I attach a proforma invoice?","respuesta":"\u003Cp\u003EYou need to provide a proforma invoice or non-commercial invoice for international shipments with non-commercial purposes, such as sending samples or shipments between private individuals.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"proforma invoice\u003Cbr \/\u003E\r\nattach proforma invoice\u003Cbr \/\u003E\r\nwhen to use proforma invoice","destacar":"No destacar","id_orden":""},{"pregunta":"How can I pay for my shipment through seur.com?","respuesta":"\u003Cp\u003EWe offer various payment methods on seur.com:\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ECard (Visa, MasterCard)\u003C\/li\u003E\n\u003Cli\u003EPayPal, and Google Pay.\u003C\/li\u003E\n\u003C\/ul\u003E\n","categoria":"Help you","palabras_clave":"how to pay for my shipment\u003Cbr \/\u003E\r\npayment methods\u003Cbr \/\u003E\r\nSEUR online payment","destacar":"No destacar","id_orden":""},{"pregunta":"What services does SEUR International offer?","respuesta":"\u003Cp\u003EAs part of the international DPD Network, we deliver worldwide. Information on international services is available for both Private Individuals and Businesses on our website.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR International services\u003Cbr \/\u003E\r\nwhat can I send abroad\u003Cbr \/\u003E\r\ninternational shipments","destacar":"No destacar","id_orden":""},{"pregunta":"What is SEUR\u0026#039;s sustainability policy?","respuesta":"\u003Cp\u003EConsult the information related to \u003Ca href=\u0022https:\/\/www.seur.com\/en\/sustainability\/\u0022\u003ECorporate Social Responsibility\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"sustainability policy\u003Cbr \/\u003E\r\nSEUR and the environment\u003Cbr \/\u003E\r\nSEUR sustainability","destacar":"No destacar","id_orden":""},{"pregunta":"Can I cancel a shipment requested through seur.com?","respuesta":"\u003Cp\u003EEnter your shipment tracking and select the \u0022Cancel shipment\u0022 option. It will be canceled immediately and at no cost. Refunds will be processed within a maximum of 14 calendar days. Request your pickup again in \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/send-now\/calculate-your-shipping\u0022\u003ESend Now\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"cancel a shipment\u003Cbr \/\u003E\r\ncancel a shipment\u003Cbr \/\u003E\r\nhow to cancel SEUR shipment","destacar":"No destacar","id_orden":""},{"pregunta":"What is SEUR Now?","respuesta":"\u003Cp\u003ESEUR Now is SEUR\u0027s urgent courier service for businesses that guarantees collection and delivery between 1 and 2 hours in major Spanish cities. Learn more \u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services-for-professional\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"what is SEUR Now\u003Cbr \/\u003E\r\nurgent shipping service\u003Cbr \/\u003E\r\nsame-day delivery","destacar":"No destacar","id_orden":""},{"pregunta":"Can I authorize another person to pick up a package?","respuesta":"\u003Cp\u003EIf you can\u0027t collect your shipment, another person can go in your place. Remember to provide them with the notification you received confirming availability, which includes the QR code or PIN.\u003C\/p\u003E\n","categoria":"SEUR Pickup Points||Receive shipments","palabras_clave":"authorize another person\u003Cbr \/\u003E\r\ncollect package for another\u003Cbr \/\u003E\r\nauthorization to collect\u003Cbr \/\u003E\r\ncan my relative collect package","destacar":"No destacar","id_orden":""},{"pregunta":"I don\u0026#039;t have the shipment tracking number \/ code","respuesta":"\u003Cp\u003EIf you do not have your shipment tracking number, you should contact the sender to provide it to you, as it is essential for you to follow its progress, know when you will receive it or for us to provide you with any information.\u003C\/p\u003E\n","categoria":"Tracking shipments","palabras_clave":"I don\u0026#039;t have tracking code\u003Cbr \/\u003E\r\nwithout tracking number\u003Cbr \/\u003E\r\nsearch shipment without code","destacar":"No destacar","id_orden":""},{"pregunta":"What advantages do I have by registering on miSEUR?","respuesta":"\u003Cp\u003EYou can configure your user profile in miSEUR, access your data, track shipments, and download a label or see your QR code, plus enjoy an exclusive 10% discount.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"miSEUR advantages\u003Cbr \/\u003E\r\nbenefits of registering\u003Cbr \/\u003E\r\nwhy create account","destacar":"No destacar","id_orden":""},{"pregunta":"What are the national and international services available for businesses?","respuesta":"\u003Cp\u003EYou can consult our national and international services for businesses.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"services for businesses\u003Cbr \/\u003E\r\nSEUR businesses\u003Cbr \/\u003E\r\nnational business shipments\u003Cbr \/\u003E\r\ninternational business shipments","destacar":"No destacar","id_orden":""},{"pregunta":"What is SEUR Predict?","respuesta":"\u003Cp\u003ESEUR Predict is a delivery information service that includes an email\/SMS on the day of collection (informing the delivery day and offering modification options) and an email\/SMS on the day of delivery, informing of the estimated 1-hour time slot.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"what is SEUR Predict\u003Cbr \/\u003E\r\nPredict SEUR\u003Cbr \/\u003E\r\nwhen does my package arrive\u003Cbr \/\u003E\r\ndelivery notice","destacar":"No destacar","id_orden":""},{"pregunta":"Are there special discounts for Erasmus or students?","respuesta":"\u003Cp\u003ERegister for miSEUR and find out about all the existing \u003Ca href=\u0022https:\/\/www.seur.com\/en\/about-us\/work-with-us\/students-and-new-graduates\/\u0022\u003Ediscounts\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"student discounts\u003Cbr \/\u003E\r\nErasmus discounts\u003Cbr \/\u003E\r\noffers for SEUR students","destacar":"No destacar","id_orden":""},{"pregunta":"What services can be arranged through seur.com?","respuesta":"\u003Cp\u003EConsult the \u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services\/national-rates\/\u0022\u003Enational\u003C\/a\u003E and \u003Ca href=\u0022https:\/\/www.seur.com\/en\/private\/rates\/international-rates\/\u0022\u003Einternational\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"seur.com services\u003Cbr \/\u003E\r\narrange services\u003Cbr \/\u003E\r\nwhat services does SEUR offer","destacar":"No destacar","id_orden":""},{"pregunta":"I have a store and I want to be a SEUR Pickup point, how can I join?","respuesta":"\u003Cp\u003EIf you own a commercial premises, you can join the network of \u003Ca href=\u0022https:\/\/www.seur.com\/en\/pickup-points\/join-the-network\/\u0022\u003ESEUR Pickup store\u003C\/a\u003Es. Fill out your opening application through this form and we\u0027ll contact you as soon as possible.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"become a SEUR Pickup\u003Cbr \/\u003E\r\nown a store and be a pickup\u003Cbr \/\u003E\r\nhow to join the Pickup network","destacar":"No destacar","id_orden":""},{"pregunta":"What can I do if the deadline to collect my shipment at a SEUR Pickup point has expired?","respuesta":"\u003Cp\u003EYou can check the shipment status in \u003Ca href=\u0022https:\/\/www.seur.com\/miseur\/mis-envios\u0022\u003EmiSEUR \u003C\/a\u003E. In case your shipment has already been returned, you must contact the sender for any arrangements.\u003C\/p\u003E\n","categoria":"SEUR Pickup Points||Receive shipments","palabras_clave":"expired collection deadline\u003Cbr \/\u003E\r\nwhat happens if I don\u0026#039;t collect my shipment\u003Cbr \/\u003E\r\npackage not collected on time\u003Cbr \/\u003E\r\nreturned shipment","destacar":"No destacar","id_orden":""},{"pregunta":"How can I return my already received order?","respuesta":"\u003Cp\u003EIf you want to make a return of a product you bought online, you must first manage the request on the supplier\u0027s website where you placed the order. Once the return is requested, the supplier will provide you with all the necessary instructions for shipping.\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"how to return a package\u003Cbr \/\u003E\r\nmake a return\u003Cbr \/\u003E\r\nprocess SEUR return","destacar":"No destacar","id_orden":""},{"pregunta":"I would like to collaborate with the SEUR Foundation","respuesta":"\u003Cp\u003E\u003Ca href=\u0022 www.fundacionseur.org\u0022\u003EFundaci\u00f3n SEUR\u003C\/a\u003E is a non-profit entity created in 2004, primarily focusing on child protection. They collaborate with NGOs, providing logistics and urgent transport experience.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"collaborate with SEUR Foundation\u003Cbr \/\u003E\r\nSEUR Foundation volunteering\u003Cbr \/\u003E\r\nSEUR Foundation contact","destacar":"No destacar","id_orden":""},{"pregunta":"What does it mean that my shipment is \u0026quot;In Transit\u0026quot;?","respuesta":"\u003Cp\u003EThis status indicates that your order is in movement. There are two possibilities:\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EYour package is traveling towards the depot that handles deliveries in your area.\u003C\/li\u003E\n\u003Cli\u003EIt has already arrived at the destination depot and is just waiting to be sent out for delivery.\u003C\/li\u003E\n\u003C\/ul\u003E\n","categoria":"Tracking shipments","palabras_clave":"in transit\u003Cbr \/\u003E\r\nwhat does in transit mean\u003Cbr \/\u003E\r\nshipment status in transit","destacar":"No destacar","id_orden":""},{"pregunta":"Delivery conditions","respuesta":"\u003Cp\u003EThe merchandise will be delivered to the address or store designated by the sender. If the courier cannot deliver due to weight\/volume or building features, delivery will be made at street level or at the destination SEUR depot, with prior notice. Consult Conditions of Carriage \u003Ca href=\u0022https:\/\/www.seur.com\/en\/transport-conditions\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Tracking shipments||Receive shipments","palabras_clave":"delivery conditions\u003Cbr \/\u003E\r\ndelivery time\u003Cbr \/\u003E\r\nSEUR delivery rules","destacar":"No destacar","id_orden":""},{"pregunta":"What should I do to integrate my business with SEUR?","respuesta":"\u003Cp\u003EWe will study your specific case to offer you the best solution for integrating your business with SEUR\u0027s needs. More info \u003Ca href=\u0022https:\/\/www.seur.com\/en\/pickup-points\/join-the-network\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"integrate business with SEUR\u003Cbr \/\u003E\r\ne-commerce integration\u003Cbr \/\u003E\r\nintegration with SEUR","destacar":"No destacar","id_orden":""},{"pregunta":"How does the Cold SEUR service work for temperature controlled shipments?","respuesta":"\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services\/cold\/\u0022\u003ESEUR Cold\u003C\/a\u003E is for companies needing to maintain the cold chain at a controlled temperature between +2\u00baC and +8\u00baC for perishable goods.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR Cold\u003Cbr \/\u003E\r\nhow it works\u003Cbr \/\u003E\r\ntemperature controlled shipments","destacar":"No destacar","id_orden":""},{"pregunta":"What happens if my schedule prevents me from receiving the package or picking it up at the store?","respuesta":"\u003Cp\u003EIf you think no one will be at the delivery address, you can access your shipment tracking from miSEUR and request to collect it at one of our Pickup points. If the store hours where you requested your shipment are not compatible with yours, remember that another person can pick it up if you provide them with the notification with the QR code or PIN.\u003C\/p\u003E\n","categoria":"Tracking shipments||SEUR Pickup Points||Receive shipments","palabras_clave":"change delivery time\u003Cbr \/\u003E\r\nincompatible schedule\u003Cbr \/\u003E\r\ndeliver at another time\u003Cbr \/\u003E\r\nI can\u0026#039;t receive my package","destacar":"No destacar","id_orden":""},{"pregunta":"Contact SEUR","respuesta":"\u003Cp\u003ESEUR has the following contact phone numbers:\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EConsumer Service 800 00 95 84*\u003C\/li\u003E\n\u003Cli\u003ECustomer Service 902 10 10 10\u003C\/li\u003E\n\u003C\/ul\u003E\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\n\u003Cp\u003E(*) This phone number is free of charge in compliance with Spanish consumer protection laws.\u003C\/p\u003E\n","categoria":"Customer Service","palabras_clave":"SEUR phone number\u003Cbr \/\u003E\r\nSEUR contact\u003Cbr \/\u003E\r\ncustomer service number\u003Cbr \/\u003E\r\ncall SEUR","destacar":"No destacar","id_orden":""},{"pregunta":"What do I do if my package arrived with incomplete contents?","respuesta":"\u003Cp\u003EIf your shipment is missing expected merchandise, check the package for breakages, then contact the sender. If the packaging is tampered with or broken, file a claim here choosing \u0022Incomplete content\u0022. The max period for submitting is 7 days. We will try to provide a solution as soon as possible.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"incomplete package\u003Cbr \/\u003E\r\nmissing content\u003Cbr \/\u003E\r\nwhat to do if my package came without something\u003Cbr \/\u003E\r\nclaim for missing merchandise","destacar":"No destacar","id_orden":""},{"pregunta":"How long do I have to collect a shipment at a store or a Pickup point?","respuesta":"\u003Cp\u003EAt Pickup stores, the shipment will be available for up to 7 days after notification. In a locker, you have 5 days from notification. Remember that after these deadlines, the merchandise will be returned to the sender.\u003C\/p\u003E\n","categoria":"Receive shipments","palabras_clave":"time to collect package\u003Cbr \/\u003E\r\nPickup collection deadline\u003Cbr \/\u003E\r\ndays to collect at store\u003Cbr \/\u003E\r\nPickup shipment expiry","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"Why was my shipment deposited at a SEUR Pickup point?","respuesta":"\u003Cp\u003EIn most cases, there was a failed delivery attempt beforehand, so the merchandise is deposited at the SEUR Pickup point closest to your address to facilitate this delivery.\u003C\/p\u003E\n","categoria":"SEUR Pickup Points||Customer Service||Receive shipments","palabras_clave":"shipment at Pickup without request\u003Cbr \/\u003E\r\npackage at collection point\u003Cbr \/\u003E\r\nwhy is my package not delivered at home","destacar":"No destacar","id_orden":""},{"pregunta":"What do I do if the tracking says my package has been delivered, but I haven\u0026#039;t received it?","respuesta":"\u003Cp\u003EWe may have delivered your package to another person at the address indicated by the sender, so please check before proceeding. If not, contact us on the Consumer Service Phone 800 00 95 84* or Customer Service 902 10 10 10.\u003C\/p\u003E\n\u003Cp\u003E(*) This phone number is free of charge in compliance with Spanish consumer protection laws.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"package delivered but not received\u003Cbr \/\u003E\r\nSEUR says delivered\u003Cbr \/\u003E\r\nmy package didn\u0026#039;t arrive\u003Cbr \/\u003E\r\nwhat do I do if I don\u0026#039;t have it","destacar":"No destacar","id_orden":""},{"pregunta":"What do I do if the tracking says my package has been delivered, but I haven\u0026#039;t received it?","respuesta":"\u003Cp\u003EWe may have delivered your package to another person at the address indicated by the sender, so please check before proceeding. If not, contact us on the Consumer Service Phone 800 00 95 84* or Customer Service 902 10 10 10.\u003C\/p\u003E\n\u003Cp\u003E(*) This phone number is free of charge in compliance with Spanish consumer protection laws.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"wrong package\u003Cbr \/\u003E\r\nI received a package that is not mine\u003Cbr \/\u003E\r\ndelivery error\u003Cbr \/\u003E\r\npackage for another person","destacar":"No destacar","id_orden":""},{"pregunta":"What are the benefits of customer and SEUR integration?","respuesta":"\u003Cp\u003EIntegration involves an improvement in the processes of documentation and control, automating management and reducing administrative tasks. Benefits include resource rationalization, greater control, and faster information availability.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"integration benefits\u003Cbr \/\u003E\r\nadvantages of integrating SEUR\u003Cbr \/\u003E\r\ne-commerce integration","destacar":"No destacar","id_orden":""},{"pregunta":"Can I transport pyrotechnic material?","respuesta":"\u003Cp\u003ENo, pyrotechnic materials are included within the group of flammable materials that we do not transport by regulation. You can find more information under \u003Ca href=\u0022https:\/\/www.seur.com\/en\/help\/special-and-forbidden-goods\/\u0022\u003Eprohibited goods\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"pyrotechnic material\u003Cbr \/\u003E\r\ntransport explosives\u003Cbr \/\u003E\r\nshipping pyrotechnics\u003Cbr \/\u003E\r\nprohibited items","destacar":"No destacar","id_orden":""},{"pregunta":"Where can I check my international shipment?","respuesta":"\u003Cp\u003EIf you want to know the status of your package, regardless of the origin or destination, access the \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/my-shipments\u0022\u003Eshipment tracking\u003C\/a\u003E. More information about our international services \u003Ca href=\u0022https:\/\/www.seur.com\/en\/professional\/services\/international-transport\/\u0022\u003Ehere\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Tracking shipments","palabras_clave":"check international shipment\u003Cbr \/\u003E\r\ninternational shipment tracking\u003Cbr \/\u003E\r\ntrace international package","destacar":"No destacar","id_orden":""},{"pregunta":"Pet transportation","respuesta":"\u003Cp\u003ESEUR does not offer a pet transportation service between private individuals. You can find more information under \u003Ca href=\u0022https:\/\/www.seur.com\/en\/private\/send\/prepare-your-package-for-shipping\/special-and-forbidden-goods\/\u0022\u003Eprohibited goods\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"pet shipping\u003Cbr \/\u003E\r\ntransporting animals\u003Cbr \/\u003E\r\nhow to send a pet with SEUR","destacar":"No destacar","id_orden":""},{"pregunta":"My shipment has been handed over to SEUR but I don\u0026#039;t see any information about its status","respuesta":"\u003Cp\u003EKeep in mind that it may take up to 48 hours to see the status of your shipment on our website. Check again in a few hours for updated information.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Tracking shipments||SEUR Pickup Points||Customer Service||Send packages","palabras_clave":"tracking is not updating\u003Cbr \/\u003E\r\npackage is not moving\u003Cbr \/\u003E\r\nI don\u0026#039;t see my shipment in tracking","destacar":"No destacar","id_orden":""},{"pregunta":"What should I do if my package cannot be located?","respuesta":"\u003Cp\u003EIf you still haven\u0027t received your shipment after the scheduled delivery date, please track it on miSEUR. If this doesn\u0027t help, click \u003Ca href=\u0022https:\/\/www.seur.com\/miseur\/soporte\/atencion-cliente\/buscador\u0022\u003Ehere \u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"they can\u0026#039;t find my package\u003Cbr \/\u003E\r\nlost package\u003Cbr \/\u003E\r\nwhat do I do if my shipment can\u0026#039;t be located","destacar":"No destacar","id_orden":""},{"pregunta":"What do I do if I receive a package that is not mine?","respuesta":"\u003Cp\u003EIf you received a package and the contents are not for you, verify the delivery details on the labels. If labelled only with your name\/address, contact the sender for the change. If the shipment has different details, contact us via the Consumer Service Phone 800 00 95 84 or Customer Service 902 10 10 10.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"wrong package\u003Cbr \/\u003E\r\nI received a package that is not mine\u003Cbr \/\u003E\r\ndelivery error\u003Cbr \/\u003E\r\npackage for another person","destacar":"No destacar","id_orden":""},{"pregunta":"What are the advantages of SEUR Pro?","respuesta":"\u003Cp\u003EThrough SEUR Pro, you have access to several functionalities to manage SEUR shipments digitally: request a pickup, track shipments, file a claim, and access invoices.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR Pro advantages\u003Cbr \/\u003E\r\nSEUR Pro benefits\u003Cbr \/\u003E\r\nwhat is SEUR Pro for","destacar":"No destacar","id_orden":""},{"pregunta":"What are the requirements for applying for an internship at SEUR?","respuesta":"\u003Cp\u003EYou must be a student or a recent graduate with no prior professional experience. SEUR must also have a prior Agreement and\/or Framework Agreement with your university or educational center. More info \u003Ca href=\u0022https:\/\/www.seur.com\/en\/our-company\/work-with-us\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR internships\u003Cbr \/\u003E\r\nrequirements for internships\u003Cbr \/\u003E\r\nSEUR grants\/scholarships\u003Cbr \/\u003E\r\napply for internships","destacar":"No destacar","id_orden":""},{"pregunta":"What are our Home2Home home collection services?","respuesta":"\u003Cp\u003EHome2Home or Door-to-Door: we collect and deliver your shipment from one home to another. Options include:\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ESEUR 24\u003C\/li\u003E\n\u003Cli\u003ESEUR 10\u003C\/li\u003E\n\u003Cli\u003ESEUR 13:30\u003C\/li\u003E\n\u003Cli\u003ESEUR 48\u003C\/li\u003E\n\u003C\/ul\u003E\n","categoria":"Help you","palabras_clave":"Home2Home\u003Cbr \/\u003E\r\nhome collection\u003Cbr \/\u003E\r\ncollection service\u003Cbr \/\u003E\r\nSEUR 24\u003Cbr \/\u003E\r\nSEUR 10\u003Cbr \/\u003E\r\nSEUR 13:30\u003Cbr \/\u003E\r\nSEUR 48","destacar":"No destacar","id_orden":""},{"pregunta":"Can I print the label for my shipment requested through SEUR?","respuesta":"\u003Cp\u003EYou can find your shipment label in the confirmation email. Printing is recommended but not mandatory; for drop-off, use the QR code.\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"print label\u003Cbr \/\u003E\r\nshipping label\u003Cbr \/\u003E\r\npackage label\u003Cbr \/\u003E\r\nprint label online","destacar":"No destacar","id_orden":""},{"pregunta":"What documentation is needed when a shipment has to go through customs or travel by plane?","respuesta":"\u003Cp\u003EThe documents required vary depending on the service you select, and whether it is a non-commercial or commercial shipment, national or international. Check the necessary requirements \u003Ca href=\u0022https:\/\/www.seur.com\/en\/client\/documents-required-in-customs\/\u0022\u003Ehere\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"customs documentation\u003Cbr \/\u003E\r\ntravel by plane\u003Cbr \/\u003E\r\ncustoms or plane\u003Cbr \/\u003E\r\ndocumentation for customs","destacar":"No destacar","id_orden":""},{"pregunta":"I haven\u0026#039;t received the confirmation or cancellation email for my shipment request","respuesta":"\u003Cp\u003EPlease note that it may take several hours until you receive the confirmation email. Remember to also check your email\u0027s spam folder, and if you can\u0027t find it contact us.\u003C\/p\u003E\n","categoria":"Customer Service","palabras_clave":"I didn\u0026#039;t receive email\u003Cbr \/\u003E\r\nshipment confirmation\u003Cbr \/\u003E\r\nrequest cancellation\u003Cbr \/\u003E\r\nfailed delivery\u003Cbr \/\u003E\r\nfailed delivery attempt\u003Cbr \/\u003E\r\nSEUR couldn\u0026#039;t deliver","destacar":"No destacar","id_orden":""},{"pregunta":"What should I do if my package arrived damaged?","respuesta":"\u003Cp\u003EWe are sorry your merchandise did not arrive in good condition. If the content is affected, take immediate photographs of the merchandise and packaging and keep them. If you did not pay SEUR for the service, contact the sender. If you paid for the service, open a case here choosing \u0022Damages\u0022. Maximum deadline: 7 days if not visible externally.\u003C\/p\u003E\n","categoria":"Tracking shipments||Customer Service","palabras_clave":"my package arrived broken\u003Cbr \/\u003E\r\nwhat to do if a shipment is damaged\u003Cbr \/\u003E\r\nclaim for broken package","destacar":"No destacar","id_orden":""},{"pregunta":"How can I earn Travel Club points through seur.com?","respuesta":"\u003Cp\u003EWhen requesting a shipment through seur.com, you can enter your Travel Club Card number to accumulate points that you can redeem for travel and gifts.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"SEUR Travel Club points\u003Cbr \/\u003E\r\nearn Travel Club points\u003Cbr \/\u003E\r\nSEUR and Travel Club","destacar":"No destacar","id_orden":""},{"pregunta":"How to contact Customer Service?","respuesta":"\u003Cp\u003EContact us through our website, where you will find our chatbot LOLA for tracking and incident management.\u003C\/p\u003E\n\u003Cp\u003EYou can also contact us for:\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EArranging a new service or pickup from seur.com.\u003C\/li\u003E\n\u003Cli\u003EShipment tracking or incident resolution by accessing here or through LOLA.\u003C\/li\u003E\n\u003Cli\u003EWe are also available on social media X\/ Facebook\u003C\/li\u003E\n\u003Cli\u003ECustomer Service 800 00 95 84* or Customer Service 902 10 10 10.\u003C\/li\u003E\n\u003C\/ul\u003E\n\u003Cp\u003E\u0026nbsp;(*) This phone number is free of charge in compliance with Spanish consumer protection laws.\u003C\/p\u003E\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\n","categoria":"Customer Service","palabras_clave":"contact SEUR\u003Cbr \/\u003E\r\ncustomer service\u003Cbr \/\u003E\r\nSEUR phone number\u003Cbr \/\u003E\r\nhow to contact SEUR","destacar":"No destacar","id_orden":""},{"pregunta":"What should I do to apply for a job?","respuesta":"\u003Cp\u003ETo apply for a job, access the job offers published on our \u003Ca href=\u0022https:\/\/www.seur.com\/en\/about-us\/work-with-us\/experienced-professionals\/\u0022\u003Ewebsite\u003C\/a\u003E and select the one that best suits your profile. You can also send us your spontaneous application through our portal. You can apply for more than one job offer, as long as you meet the minimum requirements.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"how to work at SEUR\u003Cbr \/\u003E\r\napply for a position\u003Cbr \/\u003E\r\nSEUR job offers","destacar":"No destacar","id_orden":""},{"pregunta":"How can I find out what documentation is required for international shipping?","respuesta":"\u003Cp\u003EEvery country has its own regulations. To avoid any customs surprises or additional fees, we recommend checking our \u003Ca href=\u0022https:\/\/www.dpd-tti.com\/public_consult_iframe.php?lang=sp\u0026amp;from_bu=ESP\u0022\u003Eguide\u003C\/a\u003E, where we break down the required documentation and current regulations for each country.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"","destacar":"No destacar","id_orden":""},{"pregunta":"How do I request a shipment on seur.com?","respuesta":"\u003Cp\u003EGo to Send Now, select a service, and fill in the requested fields. After the online payment, you will finalize your request. If you ship frequently, you can use the 10% discount as a registered miSEUR user.\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"request a shipment\u003Cbr \/\u003E\r\nhow to send package\u003Cbr \/\u003E\r\narrange shipment online","destacar":"No destacar","id_orden":""},{"pregunta":"I can\u0026#039;t access tracking with my shipment code","respuesta":"\u003Cp\u003EIf no information appears when you enter your shipment tracking number in miSEUR, the sender may not have handed over the merchandise yet. Please contact the sender.\u003C\/p\u003E\n","categoria":"Tracking shipments","palabras_clave":"tracking code not working\u003Cbr \/\u003E\r\ntracking error\u003Cbr \/\u003E\r\nI can\u0026#039;t see my shipment\u003Cbr \/\u003E\r\ninvalid tracking number","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"What are push notifications for and how can I set them up?","respuesta":"\u003Cp\u003EIf you register with miSEUR, you will always be informed of the status of your shipments through push notifications, sent from miSEUR to computers and mobiles. Remember that you must give permission within your browser so that we can send you these types of notifications.\u003C\/p\u003E\n\u003Cp\u003EHere are the steps you need to take to receive push notifications on your device.\u003C\/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EiOS: On iOS devices, notifications are only available for the Safari browser and when the app is on the home screen.\u003C\/li\u003E\n\u003Cli\u003EAndroid: You can receive notifications using a compatible browser, without needing to add it to the home page. You can give permission to receive push notifications through your browser settings.\u003C\/li\u003E\n\u003C\/ul\u003E\n","categoria":"Help you","palabras_clave":"activate notifications\u003Cbr \/\u003E\r\npush notifications\u003Cbr \/\u003E\r\nset up alerts\u003Cbr \/\u003E\r\nwhat are notifications for","destacar":"No destacar","id_orden":""},{"pregunta":"Energy surcharge","respuesta":"\u003Cp\u003EAccess the updated information on our charges for \u003Ca href=\u0022\/\/www.seur.com\/es\/tasa-de-energia\/\u0022\u003Eenergy surcharge\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"energy surcharge\u003Cbr \/\u003E\r\nfuel surcharge\u003Cbr \/\u003E\r\nSEUR energy surcharge","destacar":"No destacar","id_orden":""},{"pregunta":"What do I do if my package exceeds the allowed weight or dimensions?","respuesta":"\u003Cp\u003EIf your shipment weighs more than 40 kg, call us at the Consumer Service phone number 800 00 95 84* or Customer Service 902 10 10 10.\u003C\/p\u003E\n\u003Cp\u003E(*) This phone number is free of charge in compliance with Spanish consumer protection laws.\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"package exceeds weight\u003Cbr \/\u003E\r\ndimensions exceeded\u003Cbr \/\u003E\r\nvery large package\u003Cbr \/\u003E\r\nwhat to do if my package is large","destacar":"No destacar","id_orden":""},{"pregunta":"How can I track my return?","respuesta":"\u003Cp\u003EOnce you drop off the merchandise at one of our Pickup points or the SEUR courier has collected it at your address, you\u0027ll receive a notification with the shipment number so you can track it in \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/my-shipments\/details\u0022\u003EmiSEUR\u003C\/a\u003E at any time.\u003C\/p\u003E\n","categoria":"Tracking shipments||Send packages","palabras_clave":"return tracking\u003Cbr \/\u003E\r\nwhere is my return\u003Cbr \/\u003E\r\nstatus of my return\u003Cbr \/\u003E\r\ntrack returned package","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"What does \u0026quot;Working at SEUR\u0026quot; mean?","respuesta":"\u003Cp\u003EWorking at SEUR means embracing a new concept of urgency. Our DNA is marked by values like agility, honesty, responsibility, commitment, and working in alignment. Our dream is to be the most desired company by customers and employees. More info \u003Ca href=\u0022https:\/\/www.seur.com\/en\/our-company\/this-is-who-we-are\/\u0022\u003Ehere\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"what is working at SEUR\u003Cbr \/\u003E\r\nworking at SEUR","destacar":"No destacar","id_orden":""},{"pregunta":"How do I register for miSEUR?","respuesta":"\u003Cp\u003EYou can register here including your contact information and password to enjoy all the miSEUR benefits. View all your shipments as sender or recipient, automatically retrieve shipments associated with your email or mobile, receive push notifications to inform you of your shipment status, reschedule your deliveries in a few clicks, and enjoy a 10% discount on all your shipments and other exclusive promotions.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"create miSEUR account\u003Cbr \/\u003E\r\nregister with SEUR\u003Cbr \/\u003E\r\nhow do I sign up","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"How do I prepare my package?","respuesta":"\u003Cp\u003ESEUR is committed to delivering the merchandise safely. The merchandise must be collected properly packaged for transport to fully protect its contents and ensure it\u0027s not visible from the outside. Consult the \u003Ca href=\u0022https:\/\/www.seur.com\/en\/help\/packaging\/\u0022\u003EPackaging Guide\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\n","categoria":"Send packages","palabras_clave":"prepare package\u003Cbr \/\u003E\r\npack a shipment\u003Cbr \/\u003E\r\nhow to package\u003Cbr \/\u003E\r\npackaging tips","destacar":"No destacar","id_orden":""},{"pregunta":"Where is the nearest SEUR Pickup point?","respuesta":"\u003Cp\u003EAccess our store locator \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/parcel-shop-locator\u0022\u003Ehere \u003C\/a\u003Eand enter your postal code. Our search engine will show you a list of the SEUR stores closest to your postal code.\u003C\/p\u003E\n\u003Cp\u003E* Drop off my shipment\/return: If you have a label or a QR code, you can drop off your shipment at the stores shown in this option. Collect my shipment: So you can find the most convenient pick-up point to collect your shipment. Arrange a delivery at a SEUR store: In this option, you can check the SEUR stores available to hire our services.\u003C\/p\u003E\n","categoria":"SEUR Pickup Points||Receive shipments","palabras_clave":"nearby Pickup point\u003Cbr \/\u003E\r\nnearest SEUR store\u003Cbr \/\u003E\r\nsearch for collection point\u003Cbr \/\u003E\r\nlocate SEUR store","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"Social Responsibility","respuesta":"\u003Cp\u003EConsult the information related to \u003Ca href=\u0022https:\/\/www.seur.com\/en\/sustainability\/\u0022\u003ECorporate Social Responsibility\u003C\/a\u003E.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"corporate social responsibility\u003Cbr \/\u003E\r\nsustainability policy\u003Cbr \/\u003E\r\nSEUR CSR","destacar":"No destacar","id_orden":""},{"pregunta":"How can I delete my account?","respuesta":"\u003Cp\u003EYou can delete your account within the personal data page in your miSEUR profile.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"delete miSEUR account\u003Cbr \/\u003E\r\nunsubscribe from SEUR\u003Cbr \/\u003E\r\ncancel account","destacar":"No destacar","id_orden":""},{"pregunta":"Is it possible to develop a professional career at SEUR?","respuesta":"\u003Cp\u003EWe are a stable, solid organization committed to the talent and development of our human capital. Internal promotion is our main source of recruitment.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"professional career at SEUR\u003Cbr \/\u003E\r\nworking at SEUR\u003Cbr \/\u003E\r\nSEUR professional development","destacar":"No destacar","id_orden":""},{"pregunta":"How can I request a collection with a cash on delivery supplementary service through seur.com?","respuesta":"\u003Cp\u003EIf you need the product paid at the destination, we manage the cash on delivery collection within 48 hours. Max refund is \u20ac999. The fee is 5.40% of the refund amount, with a minimum of \u20ac5.77.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"cash on delivery service\u003Cbr \/\u003E\r\ncash on delivery shipment\u003Cbr \/\u003E\r\nrequest cash on delivery\u003Cbr \/\u003E\r\ncollect package with cash on delivery","destacar":"No destacar","id_orden":""},{"pregunta":"Where can I see the list of my shipments in miSEUR?","respuesta":"\u003Cp\u003EYou can check the list of your shipments \u003Ca href=\u0022https:\/\/www.seur.com\/myseur\/my-shipments\u0022\u003EMy Shipments\u003C\/a\u003E,\u0026nbsp;if you register, you will also automatically retrieve shipments associated with your email or mobile phone.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"list of my shipments\u003Cbr \/\u003E\r\nshipment history\u003Cbr \/\u003E\r\nview my packages\u003Cbr \/\u003E\r\ntracking in my account","destacar":"Destacar en FAQs","id_orden":""},{"pregunta":"Do you want to send your suitcases with SEUR?","respuesta":"\u003Cp\u003EForget carrying your luggage and send your suitcase wherever you travel. Click \u003Ca href=\u0022https:\/\/www.seur.com\/en\/help\/packaging\/\u0022\u003Ehere \u003C\/a\u003Eto find out more and arrange the service online.\u003C\/p\u003E\n","categoria":"Help you","palabras_clave":"send suitcases\u003Cbr \/\u003E\r\nluggage transport\u003Cbr \/\u003E\r\nhow to ship luggage","destacar":"No destacar","id_orden":""}]