If you want to know the status of your shipment, access our tracking from here and insert the tracking number or code of your shipment.

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Access our Store Finder, select the type of action to be carried out and enter your postcode. Our search engine will show you a list of the SEUR shops closest to your postcode.
- Leave my shipment/return: if you have a label or a QR code, you can leave your shipment in the shops shown in this option. Check our Shop2 services here, with shop origin.
- Collect my shipment: if you have received an email or SMS indicating that your shipment has been delivered, you will be able to collect it from the day it is communicated up to a maximum period of 7 days. Remember that we will ask you to provide proof of your identity. If someone is collecting it on your behalf, we will need you to present your original documentation (ID card/passport).
- Make a delivery in a SEUR Shop: in this option you can consult the shops available to contract our services.

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If the sender of your shipment has the Predict option, you will be able to choose during the whole transport and delivery process where you want to receive your shipment: either the day before, the same day or after a failed delivery.

To do so, you will only have to access the tracking of your shipment from this link or through the different notifications via email or SMS that we will send you to keep you informed about its status.

-To make changes the day before delivery, you must access the tracking of your shipment before 23:59h of that day.
-If an unforeseen event occurs on the day of delivery and you need to make a change, you will be able to do so as long as you do so 1 hour before the communicated delivery time slot. Here is an example: if we have informed you that we will deliver the shipment today from 15-16h, you will be able to make changes until 14h.
-If you were not present at the time of delivery and we have notified you of this absence, you will be able to access the website to make the change.

If your shipment does not have Predict, you will only be able to make the change if it is a failed delivery.

Please note that the changes you make will be effective for the next working day.

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Our website is open 24 hours a day, 7 days a week, where you will find our chat LOLA with which you will be able to interact in order to follow up, manage incidents, etc.

If you want to contact us for:

* Pick-ups, call the Consumer Service phone number 800 00 95 84 or Customer Service 902 10 10 10 10
* Shipment tracking, access here and enter the details of your shipment to see its status, or at LOLA.
* Web Support, access here so we can help you.
* Incidents, access the Shipment tracking and you will be able to provide a solution, or from LOLA.

We are also available on social networks Twitter / Facebook.

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