SEUR Logo

Special and forbidden goods

  • Help
  • >
  • Special and forbidden goods

Within the transport industry, there are legal regulations applied to specific goods that can’t be shipped or for which the company disclaims any responsibility.
 

Special goods

precious - stones

Precious stones and art

If they aren’t officially listed or valued, they can’t be insured for their declared value and the refund service won’t be available as the official value is unknown.

firearms - ammunition

Firearms and ammunition

This type of shipment is available for mainland Spain, Andorra and Canary Islands. Firearms and ammunition of the same calibre must be shipped separately and following the current guidelines for weapon distribution.

If you would like to ship this type of goods privately, they will be picked up and delivered at the firearms office of the Civil Guard (Intervención de Armas de la Guardia Civil), paying the appropriate fees. Ask for this shipment through our Consumer Service (+34 800 00 95 84) or Customer Support (+34 902 10 10 10).

 

Forbidden goods

excluded - shipping

Excluded from shipping

  • Inflammable, corrosive and toxic goods as well as any other goods that are considered dangerous to transport under the European ADR treaty.
  • Metal and wood structures (without packaging).
 
disclaimer

Disclaimer

  • SEUR will not be responsible for any goods that have not been packaged or are badly packaged.
  • Furniture that is badly protected.
  • Removals
 

Insufficient packaging

If the goods are badly packaged, the courier will mark a clause on the form to warn the customer that SEUR will not be responsible for any damages caused to the contents.
Check packaging

Notifications